I can’t see very well with my new glasses. Can I get a refund? The only reason errors occur is because of human data entry error. 99% of the time the customer enters the wrong prescription information into the online order form. That is why we ask customers to send us a copy of their prescriptions. Even when we cut the lenses 100% correctly, there are many reasons why you may not see as well as you expect with your new glasses.
1. Prescription wrap lenses take some time to get used to. Try wearing the glasses for 15 – 30 minutes at time, and slowly increase that time period after a few days. After wearing the glasses every day for 2 weeks or so, your eyes will begin adjusting to the new lenses.
2. The segment height needs to be raised or lowered. Many of our customers are able to dot the ocular center of the lenses. However, customers can also choose to rely on our proprietary methods to determine the segment height. If we determine the segment height is too low or too high, we may have to remake the lenses.