Exchanges and Returns are accepted within 30 days after delivery date. Please send us an email before you exchange or return an item. Product must be BRAND NEW, NOT WORN, and in original packaging. We believe in the motto, “A HAPPY Customer is a REPEAT Customer.” However, please understand there’s nothing we can do for broken sunglasses if they were run over by your friend’s truck, or accidentally used as a weapon!
We also cannot accept returns or exchanges on face shields or masks. This is due to the nature of the product, and for sanitary and safety reasons.
Eclipse XT:
Eclipse XT are all custom made to order. If you need to return or exchange an Eclipse XT, there will be a 20% restocking fee.
Prescriptions:
If we are at fault, we will remake the lenses at no cost to you if there is an issue. If Bikershades is not at fault, we will remake your lens at a 40 – 60% discount, depending on the options chosen.
For stronger prescriptions (above a +/- 2.50 under the SPH column on your prescription in most cases), there is always a possibility you may experience the “fish bowl effect” when you wear new curved, wrap glasses. Higher base curve (wrap) lenses have increased chance of the “fish bowl effect.” This “fish bowl effect” may cause slight dizziness, especially if you have astigmatism (Astigmatism is indicated by a + or – power under the CYL (cylinder) column on your prescription.) 33% of all eyeglass wearers have astigmatism.
BIkershades.com utilizes the latest free form digital lenses technologies to increase peripheral vision and reduce the “fish bowl effect” on lenses. General rule of thumb is that your eyes will adjust to your new lenses over time, but you must wear your new glasses every day for 1 – 3 hours.
Bikershades cannot guarantee whether or not the patient will experience slight dizziness or the “fish bowl affect” with their new prescription glasses. Some patients can adjust and some will not. Our Specialists can recommend the best type of frames for your prescription and head size.
Bikershades will not be able to offer a refund if the patient experiences dizziness or the “fish bowl effect” caused by the new glasses. This is the risk our patients must accept when making high wrap prescription glasses. We cannot guarantee how you will react, or how you will adjust to the new lenses. Our laboratory is one of the most technologically advanced in the country. Basically, if we can’t do it, another laboratory will not achieve any better results.
Please allow 1 business day for our email response,
Please complete this form for returns and exchanges: