FAQ

Sign in and go to your account page — your order history, Try Before You Buy submissions, and Rx Frame orders are all listed there with statuses and details.

Processing

We've received your order and it's being prepared.

Shipped

It's on its way.

Refunded

Your order has been fully refunded.

Curating

We're selecting frames based on your preferences.

Emailed

Check your inbox — we need a reply to move forward.

Shipped

Your frames are on their way.

Received

We've received the frames back from you.

Refunded

Your deposit has been refunded.

Processing

We've received your order and it's being prepared.

Emailed

Check your inbox — we need a reply to move forward.

Shipped

Your frame is on its way.

Refunded

Your order has been refunded.

Try Before You Buy (TBYB) is a fit trial program. We curate frames based on your preferences and what we think will fit based on the questions you answer, then ship them to you to try on at home. Once you've picked one, you send them all back. If you want to move forward with one, you then place an Rx Frame order and we apply prescription lenses to it.

You pay a deposit upfront to start the process, which includes a non-refundable $30 service fee. The $30 is deducted either way — the remaining balance can be applied toward your Rx Frame order or refunded once we receive the frames back.

Rx Frames are prescription glasses — a frame fitted with lenses built to your exact prescription, measurements, and lens preferences.

Yes. At the start of the Rx Frame order form, enter your TBYB order number and we'll look up your remaining deposit and apply it as a credit toward your total at checkout.

You need an account to complete a purchase — but you can browse, add to cart, and fill out TBYB and Rx Frame forms without one. You'll be asked to sign in or create an account when you go to checkout.

Your cart and saved items sync to your account, so they'll be there when you sign in anywhere.

Prices are confirmed when you reach checkout. If an item's price has changed, your cart will be updated and you'll be notified before completing your purchase.

Stripe — a trusted payment platform used by millions of businesses worldwide, including Amazon and Google. We never see or store your card details.

Yes — you can delete your account from your account page. Your account is permanently deleted. Your orders are retained for our business records, but they are no longer linked to your account.

Email us at help@sunglassmonster.com with your order number. We'll walk you through the process.

Once we receive and inspect the return, allow 5–7 business days for the refund to appear on your original payment method.

No — sale items are final sale.